FAQ ORDERING

Jiva Juice is a strictly online delivery service only business,  we take orders on our website and WhatsApp line +62 822 9777 7425 for next morning delivery service (Monday to Saturday) between 08.00 to 11.00, we are closed on Sundays and major holidays. We are also on Facebook and Instagram, you can also reach out to us on email at jivafoodsbali@gmail.com. All of Jiva products are freshly made to order in the very early morning, all orders received by midnight will be processed for the next morning delivery, otherwise, the later orders will be processed for the next following day delivery. Please check processing time for vegan meats and vegan cheeses.

Jiva Juice have a minimum order of IDR 50.000,- per order for our free delivery service, otherwise, delivery fee will be applied.

You will get an email confirmation shortly after you placed your order online, if you don’t, please contact us via email jivafoodsbali@gmail.com or WhatsApp +62 822 9777 7425 to confirm we have received your order.

Jiva Juice offer PayPal and Credit Card payment gateway on our website, direct bank deposit, bank transfer before hand or cash paid on delivery directly to our driver. If you have problems on Credit Card checkout, please contact us via email jivafoodsbali@gmail.com or WhatsApp +62 822 9777 7425 for manual payment link.

We are a cash on delivery business, for other payments besides PayPal or Credit Card on our website, we require for direct bank deposit or transfer payments to be made on the day before the delivery; cash payment is to be paid in full upon receiving your order or your first delivery for Juice Cleanse or Subscriptions packages.

Jiva Juice do not offer pick up service.

You can change your order at the latest by midnight on the day before the delivery. For fastest response, please connect to our WhatsApp line at +62 813-3841-1119.

You need to notify us for cancellation for new orders at the latest by midnight on the day before the delivery to be eligible for a full refund.

All active/ongoing orders have to be cancelled at the latest by midnight on the day before the delivery to be eligible for refund with an additional 15% cancellation fee. Cancelling could void all discounts/promos that comes with the original order.

All postponed/not used orders over 30 days will be automatically be removed from Jiva Juice systems, it will no longer be valid and will not be eligible for refund or exchange.

Firstly please check with your hotel / resort if outside food is allowed to be delivered, if not you can always meet the driver outside and hand carry your order with you back to your room. We will need reservation details, room number, complete delivery address, if you do not have a local telephone number please provide a means of contact for example (whatsapp, email) so you can be reached if there is any problems upon delivery. Please note for orders from hotels / resorts we do opt to use plastic over glass, so there is no glass bottle return system, if you feel you can manage a return system please let us know and we will happily use glass bottle for your order.

All left over Juice Subscription credit will be forfeited when your subscription is expired and you will have to purchase another subscription. All Juice Subscription packages are valid for 45 days and it is not interchangeable.

You will need to Log In > go to My Account > click on My Subscription tab > click on Place Order > click on Instant Order to get your order in for the next available delivery service or click on Manage Future Supply to schedule your delivery > choose your juices from the drop down menu.

You will need to Log In > go to My Account > click on My Subscription tab > click on View Order there you can see your subscription order history for your subscription.

All postponed/not used orders over 30 days will be automatically removed from Jiva Juice systems, it will no longer be valid and will not be eligible for refund or exchange.